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Frequently Asked Questions

Check most frequently asked questions here
QUOTATION ORDER PAYMENT METHOD OTHERS SHIPPING RETURNS STOCK
QUOTATION
HOW DOES THE SEARCH TOOL BAR WORK?
The search with our smart tool bar make your life easy.
You can either search by:
- Precishop item N°
- Manufacturer item N°
- Product description 
- Key word

in case you are still not able to find your wishes, please do not hesitate to contact us.
Our engineering team will get back to you within 24 hours.
I CAN'T FIND MY ITEM IN YOUR SHOP BUT I SEE THAT THE REPRESENT THE MANUFACTURER?
Dues to the large number of partners, we do have more than 2 millions items referenced.
it's therefore not possible to have all of them available in the webshop.
In case you can't find your wishes, please drop us an email.
Our engineering team will get back to you within 24hours.
I'M LOOKING FOR A CUSTOMIZED ITEM, HOW DO I PROCEED?
In case you are looking for a customized product, no problem at all.
Please drop us an email with the details of the requested product and our engineering team will get back to you within 24 hours
ORDER
HOW CAN I TRACK MY ORDER?
You can either login to your account under "my order" section or you can directly go to our tracking order page which will give a direct overview of the status.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you always have the possibilities to cancel or change your order prior to shipment.
In case there is any change or cancellation needed, please contact us immediately through our email ID info@precishop.ae 

Please note that a cancellation or a change appearing after an order being shipped, shipping cost might be deducted from your refund or additionally charged.

Any customized item ordered can not be cancelled or returned.
PAYMENT METHOD
ACCEPTED PAYMENT METHOD?
We do offer different solutions in order to fit into your need and business model:

- Online through our payment gateway ( Visa, Mastercard, Amercian Express, Union Pay, Apple Pay, STC Pay, Sadad payment system, Mada cards, Paypal, Netbanking).

All the transaction are highly secured twith additional anti-fraud check through our partner https://telr.com/ 

- Cash or cheque on delivery (only available for UAE).

- By invoice, after acceptance of our compliance team (24 hours).
DISCOUNT CODES

Discount codes are sales specific codes that can apply to your order when you are checking out. If there is a site-wide sale, applying discount codes may not be allowed unless otherwise indicated.

We cannot change or add a discount code after the order has been placed.

Can I apply more than one discount code after I order?

Only ONE discount code can be applied per order and can not be changed after the order has been placed.

TIP: If the discount code applies to specific items in your order, you may want to consider applying that discount code to that order and place a second order to utilize a different discount code, but any applicable shipping fees will apply if opting to do this.

Why isn't my discount code being accepted?

Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order.Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

Can I request a discount code if I contact customer service?

All the discount codes available to customers are found on our website. Customer Service does not have any discount codes that they can give to customers.

THERE’S A CHARGE ON MY CREDIT CARD I DON’T RECOGNIZE

If you did not make a purchase from us and/or don't recognize a charge from Fashion Nova we will need you contact us immediately so that we can look into this matter and get it resolved!

Please select the No, contact support option below and provide the following information:

  1. Your email address

  2. Your full name

  3. Date of transaction/order placed

  4. Last 4 digits of credit card used to make this transaction

  5. Total amount charged

MY CREDIT CARD WAS DECLINED

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Regrettably, Precishop.ae does not have details as to why this happened and suggest you reach out directly to your financial institution for any details regarding your declined payment.

You might please contact us at any time for support in this matter.

OTHERS
PARTNER - COLLABORATION
We are always very interested to developp some new collaboration.
Please do not heasitate to contact us with your queries.
We will get back to your within 24 hours.
info@precishop.ae 
SHIPPING
DO YOU SHIP TO MY COUNTRY?
Precishop.ae ship in the following countries:

- UAE
- Oman
- Saudi Arabia
- Koweit
- Qatar
- Egypt 
- Bahrain

Once your shipment is proceed, you will get an email with all the detailled information to track your shipment.

For any shipment, outside of the above territories, please contact us and we will get back to you within 24 hours.
HOW LONG DOES SHIPPING TAKE? WHEN WILL I RECEIVE MY ORDER?
It all depend on the type of goods ordered.

For a standard item ( non litium battery, not oversized item) we usually count 3 to 5 days from the date of shipment.

In case of oversized item (more than 1 cubic meter), a cargo method by sea freight will be used for which delievry depend on availability. For those rare scenario, we would directly contact you within 24 hours of your purchase order to organize and arrange the details with you.
MY ORDER HAS BEEN DISPATCHED; CAN I TRACK MY ORDER?
Yes, right after your order has been handed over to our freigth forwarder UPS, you will be notify immetially through your email ID with the tracking n° enable you to follow live your shipment.

For UAE, Precishop based operation area it can appear that the shipment will be delivered directly by Precishop team. This will be as well notify to you with exact timing.
MY ORDER IS STUCK AND NOT MOVING.

Due to issues with carriers, you may see some delays in tracking updates on your order.

My order still says it is waiting to be shipped:

There are one main common reason why an order’s tracking says that it has not been shipped.

  1. The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.

My order still says it is In Transit for a number of days: 

Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue.

International order stuck, held, or verification required:

Each country's shipping policies are subject to change and Precishop.ae would not be able to provide specific information on your country's policies or processes.
However our experienced team is always there to assist you.
RETURNS
HOW SHALL I PROCEED WITH A RETURN ?

To return an item, please email customer service at info@precishop.ae to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

FMS Manufacturing Equipment DMCC

Attn: Returns

34th Floor, Swiss Tower, Plot Y3, Jumeirah Lakes Towers,

Dubai – UAE


All returns must be postmarked within seven (7) days from the date of delivery. All returned items must be in new and unused condition, with all original tags and labels attached.

MY ORDER WAS RETURNED TO SENDER OR REFUSED?

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a gift card minus the initial shipping charge.

An order may be returned to sender for one of the following reasons:

  1. An address is invalid or there is missing information,
  2. The carrier is unable to deliver your package, or
  3. The order is refused by the customer at time of delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.


WHEN WILL I BE NOTIFIED THAT MY RETURN WAS CONFIRMED AND REFUND ?
 Within three (3) days from the receipt of your item to process your return or exchange.
HOW REFUNDS WORK?

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed and release the payment or exhange in your favor.

All returns must be postmarked within seven (7) days from the date of delivery. All returned items must be in new and unused condition, with all original tags and labels attached

STOCK
HOW THE LOCAL SECURITY STOCK WORKS (ONLY FOR UAE STOCK BASED)?
Being part of a manufacturing group (VSB Group, Switzerland), we are well aware of the need to have the material right on time in order to not have an impact on your supply chain.

Making an high inventory at your end is sometime not possible dues to high investment need.

Precishop.ae try to give a answer to this problematic by offering to possibility free of cost to our client to have their dedicated security stock in our warehouse in UAE. This will allow and guarantee an extrem quick delivery time and therefore reduce to zero any interuption in your manufacturing chain.
This would also allow you to bring any shipping cost down to 0 which could be yearly highly beneficial. 

Rules for local security stock:
- Security stock requested should not exceed 6 months need and consumed with 12 months
- Made on mutual and partnership understanding 
- Return item policy available (not available for customized item)

Kindly contact us with your exact queries.
We will be glad to get back to you within 24 hours and organize a meeting or phonecall with our product manager.
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Shipping Policy

Currently, we cannot guarantee the Delivery timings as things change overnight due to the COVID-19 pandemic. Usually, the estimated shipping time is shown in each product once your order is confirmed and a shipping label is created with tracking updates. The products are being delivered by 3-5 business days. 

Returns policy will remain the same as prior to this, there might be delay in executing returns due to tough times all over the countries

We currently ship in the following countries:

  • United Arabs Emirates
  • Saudi Arabia
  • Oman
  • Qatar
  • Pakistan
  • Kuwait
  • Egypt

Countries outside of the above territories must be separately asked through our help center: Help – www.precishop.ae

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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